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AI Assistant LTI · Analytics · UNIRAZAK · Malaysia

An AI assistant that keeps every learner on track

Learner success, automated

Application Overview

UNIRAZAK.

UNIRAZAK (Universiti Tun Abdul Razak) uses an Artificial Intelligence Assistant LTI application to help the institution plan and execute an effective communication strategy — assisting students to complete their course modules on time and personalizing their learning experience.

Outcomes at a Glance

On-timemodule completion

No-codeworkflow automation

4 channelsWhatsApp · email · push · chat

AIassistant & live chat

The Brief

The challenge & our solution.

The challenge

The university needed to keep students on track to finish their modules on time, but had no unified way to see learner behavior, automate outreach, or personalize support at scale across its courses.

The solution

We built an AI Assistant and analytics dashboard, embedded via LTI, with admin insights, a visual workflow builder automating outreach across WhatsApp, email, push and live chat, deep progress and attendance analytics, ratings, and an AI chatbot with live-chat support.

How It Works

How we delivered it.

Insights dashboard

Built an admin dashboard that surfaces user-behavior patterns across the organization, with KPIs, ad-hoc data views and scheduled reports.

Workflow automation

Created a visual, no-code workflow builder with manual and rule-based triggers that reach students over WhatsApp, email, push and live chat.

Progress analytics

Delivered course, attendance, assessment, schedule, payment and logging analytics — all the way down to each individual learner.

AI assistant & support

Added Teval, learner and lecturer ratings, CSV bulk updates, and an AI chatbot backed by live chat and a help center.

Technology Stack

LTI 1.3Canvas LMSRuby on RailsWorkflow engineAI chatbotWhatsApp / Email / Push

Inside the Build

The complete walkthrough.

18 screens walk through the build end to end — pick a step, use the arrows, or play the tour.

01Admin dashboardVisibility of user-behavior patterns across the organization, with KPIs, ad-hoc data views and scheduled reports on insights and updates.
02Workflow builderA visual tool that lets admins automate routine functions by creating workflows that take a specific action.
03Workflow manual triggerA manual trigger fired by a user while creating or editing a record, configured through a workflow rule — for outreach that needs a human decision.
04Workflow detailsEach workflow is customized to reach students via WhatsApp, email, push notification, or by opening a live chat with an administrator.
05Resource view & participationsHelps instructors view overall participation and performance, and makes sure each student knows their task matters.
06Student progressAnalyze the progress a student has made in a particular course — module by module, with completion and on-time rates.
07All course progressAnalyze a student’s progress across every course they are enrolled in, side by side.
08Course progress & completionOn-time enrollments, late and missing submissions across all courses under a term and sub-account.
09Student progress reportThe full details of a student in a course — grades, attendance, activity and recent assessments in one place.
10Attendance reportAttendance generated by the school — present, late and absent across the term, summarized and per session.
11Assessment resultsThe log of marks and grades earned by each student across quizzes, assignments and exams.
12Class scheduleSchedule class times that maximize the chance for students to build workable schedules and progress toward their degree.
13Payment scheduleSchedule and notify everyone about the date and amount of each payment, with paid, due, scheduled and overdue states.
14User & time loggingEach student’s login and logout details, and the frequency of their activity over time.
15RatingsTeval, learner-satisfaction and lecturer ratings measure performance and capture survey scores per period.
16CSV bulk uploadUpdate users’ information in bulk — such as phone and payment — via CSV with column mapping and validation.
17AI chatbotA chatbot that answers learner questions and resolves common issues instantly, in context, without a human operator.
18Live chat & help centerLive chat and the chatbot work together for high-quality support, with a help center and a live-chat admin console for the team.

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Play tour

Enlarge

Admin dashboard

Visibility of user-behavior patterns across the organization, with KPIs, ad-hoc data views and scheduled reports on insights and updates.

The Result

Engineered for measurable impact.

A single AI assistant plans the outreach, automates it across every channel, and shows exactly which learners need help — so more students finish on time.

UNIRAZAK · AI Assistant LTIBuilt and delivered by ZionStar

On-timemodule completion

No-codeworkflow automation

4 channelsWhatsApp · email · push · chat

AIassistant & live chat

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